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Troubleshooting

Checking platform status

How to check real-time status of platform services and subscribe to incident notifications.

Platform status

Status page

Visit /status for real-time health of all platform services:

  • API gateway
  • Authentication
  • Marketplace and search
  • AI Playground
  • Billing and payments
  • Webhooks

Subscribing to incidents

On the status page, click Subscribe to receive email or SMS notifications for incidents and maintenance windows.

Reporting an issue

If you believe something is broken but the status page shows all systems operational, contact support with:

  • What you were trying to do

  • The error message or response code

  • Your account email and the API name

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